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What I am saying is that there is an extremely complex organization running behind the scenes here, with one ultimate goal: to find you the best match possible. It always strikes me how incredibly happy they are.

The authors do not work for, consult, own shares in or receive funding from any company or organisation that would benefit from this article, and have disclosed no relevant affiliations beyond the academic appointment above.

According to recent surveys, more than 40m single people out of 54m singles in the US have signed up to an online dating site such as and e Harmony.

In the UK, 9.1m people have used an online dating site and one in every five new committed relationships starts online.

With more users, comes greater demand for these sites to match the right people together.

They get really disappointed if they have not seen anyone they are interested in — even after just a week or two on the site. As you likely know, e Harmony is really about pairing you up with someone you can have a lasting, quality relationship with.

So I would say the biggest issue is a lack of patience.” I have to admit; I wondered how people could have such an expectation (then realized this was the perfect blog topic! In today’s world, we are very spoiled by the ability to pretty much have anything we want almost instantaneously. This is by no means the equivalent to purchasing anything else online.

Love the lipstick Jennifer Lopez wore the other night? Just tap your Shazam app, and you can download it in about 5 minutes. Our research team, which consists of social scientists and Ph D’s, are constantly working to learn more about what equals a successful relationship. If you can try to remind yourself that it is absolutely worth it to have some patience when looking for the love of your life — that would be an amazing takeaway.Just go to and you can find out where to snap it up. The research takes months, sometimes years, and the data is then added into the matching mix (to put it simply! They are also able to learn valuable information from e Harmony itself — like what type of person will be more likely to communicate with another type of person; they then can deliver more matches based on those findings. I have personally met many e Harmony success couples the past six years I’ve worked here, and many of them were on the site (patiently) for 6 months to a year.I was talking to a lovely woman who works with me at e Harmony the other morning.She manages the customer care department, and deals with any and all issues regarding customer accounts, etc.I asked her what the most common complaint was for people using our service.Her response was not what I expected: “People want us to deliver the perfect match to them immediately.